Booking, attendance, cancelations

Last Updated: April 2026

Booking and Attendance (privates, group classes, in-person and online)

Classes can only be booked and managed online through Connie’s website. If you contact Connie via Instagram, as per her direction please complete your booking online. Connie reserves the right to amend or change bookings at anytime due to operational or unforeseen circumstances. If amendments are made, Connie will inform you as soon as possible.

Please arrive at least 5 mins before the class start time. If you do not attend your booking this will be treated as a late cancellation and you will be charged in full (see no-show and late arrivals policy below)

Payment Policy

All classes and services must be paid for at the time of booking unless otherwise stated. Payment can be made via credit/debit card, or other methods as specified on Connie’s website. Connie reserves the right to change pricing at any time. Changes will not affect existing bookings.

Privates (in-person and online)

All Private in-person or online bookings (1-1) are subject to a 24 hour cancellation window to avoid charge. Short notice changes or cancellations under 24 hours will be charged as if you had attended your booked session.

You may switch Private bookings from in-person to online in the case of unforeseen circumstances. Please contact Connie directly in that case.

Group Classes (in-person and online)

Packages and memberships are non-refundable but may be transferable at the discretion of Connie.

Group classes, including live online classes, are booked either individually or as a course. Course bookings are non-refundable from 7 days prior to the start of the course.

Anyone booked on an online class but unable to participate live will receive the recorded class, which will act as a catch up. Connie does not offer credits or refunds in lieu of catch up classes and is not able to roll catch ups over into subsequent courses.

If Connie cancels (privates, group classes, in-person and online)

In the unlikely event that Connie is unable to teach, you will either be offered a refund or you can choose to deduct the fee from your next class or block of classes. Connie will contact you ASAP regarding cancellation. Please ensure your contact details are up to date at all times.

No-show and late arrivals

Failure to attend a booked session without prior notice will be treated as a late cancellation and you will be charged in full.

If arriving late to a pre-booked session (private or group classes), please contact Connie so she is aware. Failure to contact Connie will result in your booking being considered as a late cancellation and you will be charged in full.

Release of Liability for use of Online Membership

By signing up for or using Connie’s services you voluntarily waive, release, and discharge Connie from any claims, liabilities, or expenses arising from injuries, accidents, or damages incurred during or after class participation, except in cases of gross negligence or improper instruction on the instructor’s part. This includes, but is not limited to, injuries resulting from improper use of equipment, personal negligence, or failure to follow instructions.

Connie reserves the right to update or modify these terms at any time [last updated: April 2026]