Terms and conditions

Booking, Attendance, Cancellations - click here

Online Membership - click here

Privacy Policy - click here

Health and Safety - environment

Connie is responsible for maintaining a clean and hazard-free environment, ensuring that all equipment is in good condition, and enforcing safety protocols. Connie is further responsible for providing proper guidance, monitoring participants for correct form, and adapting exercises for individual needs. The space will remain well-ventilated, clean, and free of obstacles. Mats and other accessories will be be sanitised after each class. Any spills or messes will be cleaned. Clients are responsible for following Connie’s guidance, informing Connie of any medical conditions or injuries, and following instructions where possible.

Healthand Safety - client safety and injury prevention

All new clients must complete a health questionnaire and sign the liability waiver before participating in Connie’s services. Clients with pre-existing injuries, pregnancy, or medical conditions should consult a doctor before attending. Clients are responsible for following Connie’s guidance, informing Connie of any medical conditions or injuries, and following instructions where possible. When necessary, Connie must provide modifications and alternative exercises for clients. No client should attempt exercises beyond their ability level without instructor supervision. Please ensure appropriate and comfortable clothes are worn. If participating in a Pilates service it is recommend to wear tight fitting clothing so Connie can assess your form. Grip socks are recommended but not necessary.

Safeguarding, respect and right to refuse service

Connie believes that Pilates/Yoga/Mind-Body Movement is for who wishes to practice. Therefore, Connie is committed to providing a respectful, inclusive, and safe environment for all who choose to be here. There is zero tolerance for harassment or inappropriate behaviour. Any one who fails to maintain a respectful environment will be asked to leave.

Release of Liability for use of Online Membership

By signing up for or using Connie’s services you voluntarily waive, release, and discharge Connie from any claims, liabilities, or expenses arising from injuries, accidents, or damages incurred during or after class participation, except in cases of gross negligence or improper instruction on the instructor’s part. This includes, but is not limited to, injuries resulting from improper use of equipment, personal negligence, or failure to follow instructions.

Connie reserves the right to update or modify these terms at any time [last updated: April 2026]